Service

After Sales Rescue

At Holmatro Rescue Equipment, we recognize the critical role our equipment plays in high-stakes operations. To ensure optimal performance and reliability, we strongly recommend annual testing and inspection of most equipment.

Regular maintenance is essential for the safety and efficiency of these critical missions. We help our dealers to provide a comprehensive range of services that help users maintain their equipment. From detailed maintenance programs to expert technical support, we are committed to ensuring your equipment is always ready for action.

Why test and inspect regularly?

Safety and Performance

Regular inspections help identify potential issues that could compromise the safety and performance of the tool during operation. This ensures that the tool is always in optimal working condition, reducing the risk of accidents and maintaining peak performance.

Tool Lifespan and Reliability

Routine maintenance and inspections can significantly extend the lifespan of your installed base. By addressing minor issues before they become major problems, you can avoid costly repairs and replacements. Annual testing and maintenance ensure that the tool remains reliable and ready for use when needed, especially in emergency situations

Compliance and Cost Efficiency

Many industries have strict regulations and standards for equipment maintenance. Regular inspections ensure that the Holmatro equipment meets all necessary compliance requirements, avoiding potential legal issues and fines. Preventative maintenance through regular inspections can also save money in the long run by avoiding unexpected breakdowns and costly emergency repairs.

User Confidence and Asset Management

Knowing that, for example, hydraulic extraction tools have been thoroughly inspected and tested annually boosts the confidence of the users. They can trust that the tool will perform as expected when required. Regular inspections also provide a documented history of the tool’s maintenance and performance, which can be valuable for tracking the tool’s condition over time and making informed decisions about future maintenance and replacements.

What do we offer?

Holmatro and our Dealers understand that your Holmatro Equipment play a crucial role in saving lives. That’s why we are committed to offering a wide range of support to and through our trained Dealer Service Technician (DST), enabling Holmatro and our dealers to provide exceptional service to end-users. Our dealers’ customer service teams, supported by us, are always available to assist end-users with any support on Holmatro Equipment.  Our comprehensive after-sales services include:

We provide our dealers with a wide selection of genuine spare parts and accessories to keep Holmatro Equipment running smoothly and efficiently. Our spare parts catalog features 3D drawings and visualizations of service sets, making it easier for DSTs to identify and select the right parts.

We supply a high-quality Compact Test Unit test frame with adapters and special tools to our DSTs, designed to meet the specific needs of our equipment. Together with detailed service instructions, helping them maintain and troubleshoot your equipment effectively.

We offer comprehensive training programs to ensure our Dealer Service Technicians (DSTs) are equipped with the latest knowledge and skills to handle any issue that may arise with Holmatro Equipment. We keep the trained DSTs up to date by regular service newsletters, notifications and bulletins with updates and important information about the latest news on After Sales for Holmatro Equipment.

We provide onsite Dealer Service Training as well as recertification classes at our manufacturing facility in Glen Burnie, MD multiple times throughout the year.

Once you have a Holmatro tool you can ask your dealer for support. But there are several things you can do yourself as well to get the most out of your equipment and ensure it operates smoothly.

Find product information

On the product pages you can find specs, related products and downloads, such as manuals and maintenance instructions.

Use our service portal

The Holmatro service portal offers a convenient way for dealers to manage your installed base online. It is also available to end users for asset management purposes. Interested in the service portal? Make sure you are registered on the MyHolmatro platform to get access. This platform is used by us to concentrate information as specifications and instructions on the Holmatro Products.

Download our Holmatro Diagnostics Software

Dedicated to our Pentheon Rescue tools, we supply advanced Holmatro Diagnostic Software to our dealers, enabling them to monitor and optimize the performance of Pentheon (Next-Gen) tools.  End-users with Pentheon  (Next-Gen) can see all battery information in one single overview. This makes battery management for your Pentheon series extremely easy! Within the overview, you can see the state of health of your battery, as well as the state of charge, performed cycles and software version.

Install the MyHolmatro app

Transform your phone or tablet into an extension of the Pentheon Next Gen tools with the sophisticated MyHolmatro app. Simply connect via Bluetooth® and the app will provide realtime tool insights such as battery state of charge and working pressure. Assisting you in getting the most out of every operation.